Senior Voice Engineer
- Company
- Ahold Delhaize USA - PROD
- Location
- Quincy, MA, USA
- Employment Type
- FULL_TIME
- Date Posted
- 2026-05-22T00:00:00.000Z
- Department
- IT & Technology
Job Description
Category/Area of Expertise: IT & Technology Job Requisition: 499811 Address: USA-MA-Quincy-1385 Hancock Street Store Code: Infrastructure-Network (5118697) Ahol
Qualifications
Responsibilities
Design and maintain SIP session management including centralized dial plans, translation patterns, ANI/DNIS normalization, and carrier integrations (Granite, Verizon, Webex,etc)., Define and create well-organized, quality retail voice system architectures that promote reliability, ease of maintenance, and standardization across all ADUSA brands., Engineer analog integrations including overhead paging (Algo adapters), eFax, ATAs, ring groups/hunt groups, and emergency response systems., Ensure E911 regulatory compliance (Kari's Law, Ray Baum's Act) including dispatchable location management across all sites., Monitor and address third-party software integration activity, ensuring quality and adherence to technical, security, and compliance standards., Support voice platform evaluation and migration planning for on-prem vs cloud calling options, providing technical analysis across Cisco cloud, RingCentral, Zoom, and other UCaaS providers., Maintain and update skillset as it relates to emerging trends in UC technologies and methods of delivering a future-focused collaborative environment., Establish and maintain policies, procedures, standards, and runbooks related to telecommunications services., May be called upon to support critical escalations and must be available during urgent IT incidents as needed.